Terms of service

Terms of Service

Last updated: September 2026

Welcome to Lumiriva. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to these terms.

1. About Us

Lumiriva is an online retailer based in the United Kingdom.

Business Name: Lumiriva

Business Address:

12 Bankwood Road
Sheffield
South Yorkshire
S14 1LT
United Kingdom

Phone: +44 7393 332814

Email: support@lumiriva.com

Website: https://lumiriva.com

2. How We Operate

Lumiriva is an online retail business based in the United Kingdom, serving customers in the United Kingdom and United States. We carefully select products from established suppliers and make them available through our online store. Orders are processed after payment is received and shipped to the delivery address provided by the customer.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order if:

Payment cannot be authorised.
Pricing or product information contains an obvious error.
Fraudulent or suspicious activity is suspected.

If we cancel your order after payment has been received, you will receive a full refund.

4. Pricing

Prices are displayed in the currency applicable to the customer's selected market. United Kingdom customers will generally see prices in British Pounds (GBP), while United States customers will generally see prices in US Dollars (USD).

Lumiriva is not currently VAT registered in the United Kingdom. Any taxes or charges that are required to be collected will be shown where applicable.

Prices may change without notice, but changes will not affect orders that have already been confirmed.

5. Payments

We accept secure online payments through the payment methods displayed at checkout.

Payment must be successfully completed before an order is processed and dispatched.

6. Shipping

Shipping times, delivery estimates, and related information are available in our Shipping Policy.

Delivery times are estimates only and may occasionally be affected by circumstances beyond our control.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy.

Please review that policy before making a purchase.

8. Product Information

We make every reasonable effort to ensure product descriptions, images, specifications, and prices are accurate.

However, colours and appearance may vary slightly depending on your device or manufacturer updates.

9. Limitation of Liability

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights or protections that may apply to customers under applicable law.