Frequently Asked Questions

How long does delivery take?

Orders are typically processed within 1 business day. Estimated delivery is 5–8 business days after dispatch. For full details, please see our Shipping Policy.

How can I track my order?

Once your order has been dispatched, we will send you an email with your tracking details so you can follow your delivery.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal and Shop Pay.

Can I return my order?

Yes. Please see our Refund Policy for full details and contact us before returning any item.

My item arrived damaged. What should I do?

Please contact us as soon as possible with your order number and photos of the item so we can help resolve the issue.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Orders may be cancelled before dispatch where possible. You may also have statutory cancellation rights for online purchases under UK consumer law, subject to applicable exceptions. Please see our Return & Refund Policy for details.