Frequently Asked Questions
How long does delivery take?
Delivery times vary depending on the product and destination. Estimated delivery information is shown on the relevant product page where available.
How can I track my order?
Where tracking is available, you will receive tracking details once your order has been dispatched.
What payment methods do you accept?
We accept secure payment methods available during checkout.
Can I return my order?
Yes. Please see our Refund Policy for full details and contact us before returning any item.
My item arrived damaged. What should I do?
Please contact us as soon as possible with your order number and photos of the item so we can help resolve the issue.
Can I change or cancel my order?
If your order has not yet been processed, we will do our best to assist. Please contact us as soon as possible.
How do I contact Lumiriva?
Visit our Contact Us page and send us a message using the contact form.
Do you ship throughout the UK?
We currently serve customers across the United Kingdom. Product availability and delivery options may vary depending on location.