Shipping policy

## Shipping Policy

Thank you for shopping with **Lumiriva**. We are committed to providing a smooth and reliable delivery experience for our customers in the United Kingdom and United States.

### Order Processing

**United Kingdom orders:** Orders are typically processed within **1 business day** after payment has been received.

**United States orders:** Orders are typically processed within **1–3 business days** after payment has been received.

Orders placed on weekends or public holidays will be processed on the next applicable business day. During busy periods, processing may take slightly longer.

### Delivery

We currently ship to the **United Kingdom and United States**.

**United Kingdom**
- Standard delivery: **5–8 business days**
- Delivery: **FREE**

**United States**
- Standard delivery: **5–8 business days**
- Delivery: **FREE**

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

### Shipping Charges

We offer **FREE standard delivery** on eligible orders within both the **United Kingdom and United States**. Any applicable shipping charges will always be displayed at checkout before payment.

### Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

### Multiple Shipments

If your order contains multiple products, they may be shipped separately. You may receive separate tracking information for each shipment where applicable.

### Incorrect Shipping Information

Please ensure your delivery address is accurate before placing your order.

Lumiriva cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

### Delayed or Lost Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at:

**Email: support@lumiriva.com

We will work with our delivery partners to investigate and resolve the issue as quickly as possible.

### Contact Us

If you have any questions about shipping or delivery, please contact us.

**Customer Support Hours**

Monday–Friday
9:00 AM – 5:00 PM (UK Time)

Saturday
10:00 AM – 2:00 PM (UK Time)