Shipping Policy
Thank you for shopping with Lumiriva. We are committed to providing a smooth and reliable delivery experience for all our customers.
Order Processing
- Orders are typically processed within 1–2 business days after payment has been received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During busy periods, processing may take slightly longer. If this happens, we will keep you informed.
Delivery
We currently ship throughout the United Kingdom.
Estimated delivery times:
- Standard Delivery: 3–5 business days
- Express Delivery (where available): 1–2 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
We offer FREE standard UK delivery on all UK orders. There are no additional shipping charges at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).
Multiple Shipments
If your order contains multiple products, they may be shipped separately to ensure faster delivery. You will receive tracking information for each shipment where applicable.
Incorrect Shipping Information
Please ensure your delivery address is accurate before placing your order.
Lumiriva cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delayed or Lost Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Email: support@lumiriva.com
We will work with our delivery partners to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Lumiriva
Email: support@lumiriva.com
Website: https://lumiriva.com