Return & Refund Policy

At Lumiriva, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories and documentation included.
Not show signs of misuse, accidental damage, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

Personal care or hygiene products once opened.
Perishable goods.
Gift cards.
Custom-made or personalised products.
Clearance or final sale items (where stated).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

We will review the information and arrange a replacement, refund, or other appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.